REGIONAL SUPPORT CENTER REPRESENTATIVE

What is your goal?​You enjoy making connections, streamline processes, and making things work better. For you, it’s all about organization, efficiency, and clear communication. You find opportunities to optimize everywhere, whether it’s a schedule or a quicker route. If you don’t know how, you love to figure it out. Your attention to detail, your focus, and your patience help you troubleshoot service issues, talking customers through fixes you can make together over the phone. Being thoughtful about methods helps you ramp up productivity and real-time job routing. If you’re eager to learn new skills and apps, here you can gain entry into the fast-evolving communications technology industry.What is the Regional Support Center Representative I role?As a Regional Support Center (RSC) Representative, you simplify and enhance the customer experience. You make a real difference for your team and customers by making technicians’ schedules clearer, getting people to the right places quickly, and back-filling to repair schedule gaps and complete budgets. As a dispatch strategist, you’ll have a range of workforce management programs to help improve internal efficiency and productivity. You will guide techs through high-speed data and phone connects and reconnects and assign other work-order-based tasks to the appropriate fulfilment teams. Accurately completing work orders, customer service histories, service call reports and tracking service issues will help you recognize performance patterns and when to recommend individual or departmental training.It’s about learning and growingOur fully paid training, including classroom development and partnered on-the-job learning, takes about six weeks. In that time you’ll learn billing applications and procedures, workforce management software, and how to measure tech performance and job completion timing to increase productivity. We make sure you get all the preparation and support you need to succeed. With a deliberate path to successWith several clear paths to promotion, advancement is a very real and achievable goal. We offer a clear career progression you can actually see in your team. As you complete more training courses, you can move to the next RSC level, just like all of our supervisors and managers who started as RSC Reps themselves. What’s required to get started?The minimum requirements for the Regional Service Center Representative 1 role are:

• A year of customer service or technical troubleshooting experience; dispatch or workforce management preferred
• Flexibility to work weekend, early morning, or night shifts
• Discretion and an ability to maintain confidentiality of sensitive information
• A cool head to help you succeed in a fast-paced, high pressure environment, making decisions and solving technical problems
• Comfort multitasking, using multiple software programs and exhibiting good prioritization skills during simultaneous projects and tasks
• Good communications skills, including basic proficiency in Microsoft Office, including Word, Excel, etc.