Jump into the conversation:

Big Opportunities. Small City.

Back

We're sorry. This job is no longer available.

Search all active jobs

Teller Supervisor

Hometown Bank

Location Fond du Lac, WI
Posted 1622 days ago -
Type: Full-time Permanent
Reference ID: JDD31W64K8B6FCT8YTR

Description

Position Summary:

Hometown Bank is seeking a candidate to lead and enhance the delivery of exceptional customer experiences to those we serve. The role of Teller Supervisor embraces the responsibility of mentoring, training and coaching staff members and holding them accountable to customer service delivery expectations, as well as operational / compliance policies and procedures.

 

Principal Duties and Responsibilities:

1.       Leader of the Customer Service / Teller team with responsibility to deliver an exceptional customer experience.

2.       Provide technical guidance through one-on-one interaction with team members and promote a collaborative       team environment to facilitate the banks’ goals, objectives and its strategic direction.

3.       Proficient in account opening and a full understanding of the Bank’s products and services.

4.       Assists VP of Retail Banking in the implementation and training of new products and services.

 

5.       Responsible to maintain and further enhance sales culture of teller team.

 

6.       Link between VP of Retail Banking, compliance and operations of all teller centered activities.

 

7.       Assists staff in solving customer inquiries when needed.

 

8.       Well versed in all branch operational and security procedures.

 

9.       Solicits feedback and ideas from team members; provides responses to concerns.

 

10.   Conducts coaching, counseling and annual performance reviews for the Teller Line.

 

11.   Responsible for oversight of Teller staff scheduling and daily workflow. Assists in hiring assessments.

 

12.   Partners with Human Resources to establish a training plan for new hires.

 

13.   Hands on leader with the ability to cover the Teller Line in a limited capacity as needed.

 

14.   Maintain comprehensive and up to date knowledge of banking regulations related to assigned job function.

15. Complete and/or ensure all audit and security policies and procedures are followed in accordance with bank policies and Federal Regulation. 

16. Complete required compliance and job specific training. Familiarity and adherence of all Bank Secrecy Act requirements including the ability to identify and properly report fraudulent and suspicious loan activity.

Required Experience

At least 1 year(s)

Back