Customer Service Representative

Job Description

• Responsible for functioning on a learning curve to become fully proficient in all aspects of customer service, claims and/or membership issue resolution.
• Performs research and analysis, advocating on behalf of customers through whole case methods.
• Learns to provide full service to members, providers, group administrators, and brokers by processing health care claims, handling inquiries, and/or performing membership functions.

Primary duties may include, but are not limited to:

• Receives inbound telephone calls or paper and electronic claims from members and providers.
• Resolves issues for members, providers, group administrators and brokers.
• Analyzes the situation and completes research to ensure no rework or follow-up issues.
• Applies knowledge of policies and procedures, products, legislation and claims workflow.
• Interacts with systems to ensure claims are paid or denied based on terms of contract.
  

Qualifications

• Requires High School diploma or equivalent.
• 3-6 months experience in an automated customer service environment.

Hours

Monday - Friday, First Shift Opportunity

This is a full-time opportunity with a reputable company! If you or someone you know is interested in this position, please send a resume or call 920-636-4126!

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing^® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.